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UTMB Health
Improves access and affordability through philanthropic aid across cancer, infusion and specialty pharmacy
Type: Academic
Locations: 4 hospitals
Challenge
UTMB Health invested in charity care to address high costs for patients. They began to explore philanthropic aid through patient assistance programs providing free drugs which was a manual, labor-intensive effort. Other challenges included:
• Inability to leverage the full gamut of patient assistance programs to ensure every possible patient receives care and achieves the best health outcomes
• Inefficient, manual processes burdening staff and limiting how many patients received aid
• Data in silos which complicated efforts to identify funding opportunities and expedite enrollment
• Coordination challenges across patients, programs and multiple departments
Our patient assistance program is a great marriage between our specialty pharmacy, infusion center oncology operations and billing teams. This drives real impact for our patients to cover their out-of-pocket costs when they have to make difficult decisions between their finances and medical care. It’s a huge help to improve patients’ lives and foster goodwill between UTMB and our community.
Zinkeng Asonganyi, PharmD, Director of Pharmacy-Ambulatory Operations
Solution
UTMB Health partnered with Atlas Health to:
• Utilize a comprehensive AI-powered patient advocacy solution to take philanthropic aid to the next level
• Match, enroll and collect philanthropic aid from a database of thousands of patient assistance and social support programs
• Enable automatic matching of patients to every potential opportunity for free drug, co-pay and diagnosis-based assistance across medical and specialty pharmacy benefits
Results
reimbursement delivered annually
of NPR
reduction in bad debt
UTMB Health
Improves access and affordability through philanthropic aid across cancer, infusion and specialty pharmacy
Type: Academic
Locations: 4 hospitals
Challenge
UTMB Health invested in charity care to address high costs for patients. They began to explore philanthropic aid through patient assistance programs providing free drugs which was a manual, labor-intensive effort. Other challenges included:
• Inability to leverage the full gamut of patient assistance programs to ensure every possible patient receives care and achieves the best health outcomes
• Inefficient, manual processes burdening staff and limiting how many patients received aid
• Data in silos which complicated efforts to identify funding opportunities and expedite enrollment
• Coordination challenges across patients, programs and multiple departments
Our patient assistance program is a great marriage between our specialty pharmacy, infusion center oncology operations and billing teams. This drives real impact for our patients to cover their out-of-pocket costs when they have to make difficult decisions between their finances and medical care. It’s a huge help to improve patients’ lives and foster goodwill between UTMB and our community.
Zinkeng Asonganyi, PharmD, Director of Pharmacy-Ambulatory Operations
Solution
UTMB Health partnered with Atlas Health to:
• Utilize a comprehensive AI-powered patient advocacy solution to take philanthropic aid to the next level
• Match, enroll and collect philanthropic aid from a database of thousands of patient assistance and social support programs
• Enable automatic matching of patients to every potential opportunity for free drug, co-pay and diagnosis-based assistance across medical and specialty pharmacy benefits
Results
reimbursement delivered annually
of NPR
UTMB Health
Improves access and affordability through philanthropic aid across cancer, infusion and specialty pharmacy
Type: Academic
Locations: 4 hospitals
Challenge
UTMB Health invested in charity care to address high costs for patients. They began to explore philanthropic aid through patient assistance programs providing free drugs which was a manual, labor-intensive effort. Other challenges included:
• Inability to leverage the full gamut of patient assistance programs to ensure every possible patient receives care and achieves the best health outcomes
• Inefficient, manual processes burdening staff and limiting how many patients received aid
• Data in silos which complicated efforts to identify funding opportunities and expedite enrollment
• Coordination challenges across patients, programs and multiple departments
Our patient assistance program is a great marriage between our specialty pharmacy, infusion center oncology operations and billing teams. This drives real impact for our patients to cover their out-of-pocket costs when they have to make difficult decisions between their finances and medical care. It’s a huge help to improve patients’ lives and foster goodwill between UTMB and our community.
Zinkeng Asonganyi, PharmD, Director of Pharmacy-Ambulatory Operations
Solution
UTMB Health partnered with Atlas Health to:
• Utilize a comprehensive AI-powered patient advocacy solution to take philanthropic aid to the next level
• Match, enroll and collect philanthropic aid from a database of thousands of patient assistance and social support programs
• Enable automatic matching of patients to every potential opportunity for free drug, co-pay and diagnosis-based assistance across medical and specialty pharmacy benefits
Results
reimbursement delivered annually
of NPR
reduction in bad debt
UTMB Health
Improves access and affordability through philanthropic aid across cancer, infusion and specialty pharmacy
Given the consistent rise in healthcare costs, there is a need for better integration of financial advocacy into routine clinical practice to:
Type: Academic
Locations: 4 hospitals
The impact of proactive review for patient financial assistance via Atlas Health for Sylvester Comprehensive Cancer Center's diverse population (58% Hispanic and 10% Black):
UTMB Health invested in charity care to address high costs for patients. They began to explore philanthropic aid through patient assistance programs providing free drugs which was a manual, labor-intensive effort. Other challenges included:
• Inability to leverage the full gamut of patient assistance programs to ensure every possible patient receives care and achieves the best health outcomes
• Inefficient, manual processes burdening staff and limiting how many patients received aid
• Data in silos which complicated efforts to identify funding opportunities and expedite enrollment
• Coordination challenges across patients, programs and multiple departments