UTMB Health

Improves access and affordability through philanthropic aid across cancer, infusion and specialty pharmacy

Type: Academic
Locations: 4 hospitals

Challenge

UTMB Health invested in charity care to address high costs for patients. They began to explore philanthropic aid through patient assistance programs providing free drugs which was a manual, labor-intensive effort. Other challenges included:

• Inability to leverage the full gamut of patient assistance programs to ensure every possible patient receives care and achieves the best health outcomes

• Inefficient, manual processes burdening staff and limiting how many patients received aid

• Data in silos which complicated efforts to identify funding opportunities and expedite enrollment

• Coordination challenges across patients, programs and multiple departments

Quote mark

Our patient assistance program is a great marriage between our specialty pharmacy, infusion center oncology operations and billing teams. This drives real impact for our patients to cover their out-of-pocket costs when they have to make difficult decisions between their finances and medical care. It’s a huge help to improve patients’ lives and foster goodwill between UTMB and our community.

Zinkeng Asonganyi, PharmD, Director of Pharmacy-Ambulatory Operations

Solution

UTMB Health partnered with Atlas Health to:

• Utilize a comprehensive AI-powered patient advocacy solution to take philanthropic aid to the next level

• Match, enroll and collect philanthropic aid from a database of 20,000+ patient assistance and social support programs

• Enable automatic matching of patients to every potential opportunity for free drug, co-pay and diagnosis-based assistance across medical and specialty pharmacy benefits

Results

$2.9M

reimbursement delivered annually

0.3%

of NPR

4%

reduction in bad debt

Download Case Study

UTMB Health

Improves access and affordability through philanthropic aid across cancer, infusion and specialty pharmacy

Type: Academic
Locations: 4 hospitals

Challenge

UTMB Health invested in charity care to address high costs for patients. They began to explore philanthropic aid through patient assistance programs providing free drugs which was a manual, labor-intensive effort. Other challenges included:

• Inability to leverage the full gamut of patient assistance programs to ensure every possible patient receives care and achieves the best health outcomes

• Inefficient, manual processes burdening staff and limiting how many patients received aid

• Data in silos which complicated efforts to identify funding opportunities and expedite enrollment

• Coordination challenges across patients, programs and multiple departments

Quote mark

Our patient assistance program is a great marriage between our specialty pharmacy, infusion center oncology operations and billing teams. This drives real impact for our patients to cover their out-of-pocket costs when they have to make difficult decisions between their finances and medical care. It’s a huge help to improve patients’ lives and foster goodwill between UTMB and our community.

Zinkeng Asonganyi, PharmD, Director of Pharmacy-Ambulatory Operations

Solution

UTMB Health partnered with Atlas Health to:

• Utilize a comprehensive AI-powered patient advocacy solution to take philanthropic aid to the next level

• Match, enroll and collect philanthropic aid from a database of 20,000+ patient assistance and social support programs

• Enable automatic matching of patients to every potential opportunity for free drug, co-pay and diagnosis-based assistance across medical and specialty pharmacy benefits

Results

$2.9M

reimbursement delivered annually

0.3%

of NPR

Download Case Study

UTMB Health

Improves access and affordability through philanthropic aid across cancer, infusion and specialty pharmacy

Type: Academic
Locations: 4 hospitals

Challenge

UTMB Health invested in charity care to address high costs for patients. They began to explore philanthropic aid through patient assistance programs providing free drugs which was a manual, labor-intensive effort. Other challenges included:

• Inability to leverage the full gamut of patient assistance programs to ensure every possible patient receives care and achieves the best health outcomes

• Inefficient, manual processes burdening staff and limiting how many patients received aid

• Data in silos which complicated efforts to identify funding opportunities and expedite enrollment

• Coordination challenges across patients, programs and multiple departments

Quote mark

Our patient assistance program is a great marriage between our specialty pharmacy, infusion center oncology operations and billing teams. This drives real impact for our patients to cover their out-of-pocket costs when they have to make difficult decisions between their finances and medical care. It’s a huge help to improve patients’ lives and foster goodwill between UTMB and our community.

Zinkeng Asonganyi, PharmD, Director of Pharmacy-Ambulatory Operations

Solution

UTMB Health partnered with Atlas Health to:

• Utilize a comprehensive AI-powered patient advocacy solution to take philanthropic aid to the next level

• Match, enroll and collect philanthropic aid from a database of 20,000+ patient assistance and social support programs

• Enable automatic matching of patients to every potential opportunity for free drug, co-pay and diagnosis-based assistance across medical and specialty pharmacy benefits

Results

$2.9M

reimbursement delivered annually

0.3%

of NPR

4%

reduction in bad debt

Download Case Study