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Breathing A Little Easier Now

Heather Marcheterre, Patient Advocate Team Lead, Atlas Health
December 21, 2021
Heather Marcheterre, Patient Advocate Team Lead, Atlas Health

“When one of my patients with severe persistent asthma was prescribed medication by her pulmonologist for severe persistent asthma, she assumed insurance would of course take care of it. But after her second infusion treatment, she got a $6,000 bill that insurance just would not cover. Even though her daily symptoms made it hard for her to breathe, she was prepared to stop the treatment. Atlas’ technology helped me quickly match the patient to an ideal assistance program, and I called her to let her know there would be no out-of-pocket costs at all. ‘I cried when I got the bills,’ she told me, ‘and then cried of happiness when the assistance was applied. I didn’t know anything like this existed or that I had options."