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Securing Assistance for a Cancer Patient

Dee Dee Delong, Patient Advocate II, Atlas Health
December 20, 2021
Dee Dee Delong, Patient Advocate II, Atlas Health

“I had a patient suffering from advanced stage colorectal cancer with bone metastasis. She had no insurance. She was scared, worried, wondering how to pay her bills and even contemplated if she should take treatment or let nature take its course. After meeting with her and listening to all of her concerns, I reassured her that I would do everything in my power to secure the best medical financial aid for her. She was on my mind everyday, and I called to check on her often. We built a good relationship as we talked, laughed and even cried together.

After searching through Atlas’ database of 20,000+ programs and quickly enrolling her, she was finally approved for very needed, high cost chemo drugs. I called the patient to share the good news, and she was so appreciative, thankful and relieved. ‘Sweetheart, you are a true angel on earth,’ she said. ‘A huge weight has been lifted off of my shoulders. Because of you, I can live a while longer to enjoy my grandkids.’ You just can't put a price on what we do. It isn't a job when you truly enjoy helping people – it is something you simply love to do.”