Atlas Health Helps St. Joseph’s/Candler Health System Support Vulnerable Patient Populations with Medical Financial Aid

Over 2,000 patients enrolled in medical financial aid programs

November 17, 2020

Atlas Health (Atlas), the leader in medical financial aid for vulnerable populations, announces the successful enrollment of more than 2,000 St. Joseph’s/Candler patients in medical financial aid programs to help them afford the care they need. With Atlas’ AI-powered end-to-end enrollment and reimbursement solution, the 714-bed Magnet-designated facility for nursing excellence improved the amount of patient financial aid received by 192%, and increased the number of patients receiving aid by 34%. As of the start of St. Joseph’s/Candler’s 2021 fiscal year, it’s on track to support its patients with more than $5.7 million in new medical financial aid annually.

Joseph Zehler, director of Physician Revenue Cycle Operations, St. Joseph’s/Candler, says, “Our team needed a standardized approach to medical financial aid that included the ability to track productivity. With Atlas, we are now firing on all cylinders, finding more aid opportunities for patients and measuring our progress so that no patient is left behind, and no reimbursement opportunity missed.”

Instead of the competitive offerings that are mired in legacy systems and encumbered by the status quo approach to securing medical financial aid, St. Joseph’s/Candler chose Atlas as an active partner to deliver a proprietary AI-powered financial counseling service that finds non-traditional coverage options to deliver maximum patient support and reimbursement. With no capital investment, resources or personnel required by St. Joseph’s/Candler, Atlas helped the health system to further extend its commitment to the community, secure reimbursement for often lifesaving treatments and recover potentially lost revenues associated with uncompensated care.

Atlas predicts the optimal eligible coverage options based on historical EMR data and the results of a simple questionnaire administered at registration. Determining the right financial plan for each patient at registration enables efficient routing of tasks and automation across a wide variety of financial counselors, financial navigators, patient assistance coordinators and customer service representatives.

St. Joseph’s/Candler’s comprehensive network includes centers of excellence for neurosciences, women’s and children’s services, orthopedics, pulmonary medicine, oncology, cardiovascular services and a variety of other disease specialties.

About Atlas Health

Atlas Health, the leader in medical financial aid for vulnerable populations, is improving and saving lives by empowering providers and payers with an end-to-end solution for matching and enrolling patients in medical financial aid programs through its proprietary technology and AI-powered platform, Atlas Navigator. Patients receive the care they need, providers secure reimbursement for care delivered, and payers save money. Find out how no patient is left behind at