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St. Joseph's/Candler
Hospital leverages AI-powered technology to improve medical financial aid for its patients
Region: Southeast
Type: Non-profit
NPR: $651M
Locations: 121
Challenge
St. Joseph's/Candler (SJ/C) delivered more than $46M in charity care in 2019. Across different practice areas and teams, several challenges were:
• The robust charity care program that was developed supports patients in need – but left them unreimbursed for care delivered
• Lack of uniformity across health system processes impeded SJ/C's ability to tap into copious financial aid programs
• Manual processes led to inefficient medical financial aid management and revenue leakage
Our team needed a standardized approach to financial aid that included the ability to track productivity. With Atlas, we are now firing on all cylinders, finding more aid opportunities for patients and measuring our progress.
Joseph Zehler, Director of Physician Revenue Cycle Operations
Solution
SJ/C chose Atlas to:
• Deliver an end-to-end, AI-powered patient assistance platform w/o patient advocacy services
• Embrace a digital automation approach to ensure all medical financial aid programs are evaluated effectively
• Predict optimal eligible coverage options based on historical EMR data and registration data which determines the right financial plan for each patient
Results
increase in financial aid for patients
patients enrolled in financial aid programs
in financial aid support for patients annually
patients helped annually
St. Joseph's/Candler
Hospital leverages AI-powered technology to improve medical financial aid for its patients
Region: Southeast
Type: Non-profit
NPR: $651M
Locations: 121
Challenge
St. Joseph's/Candler (SJ/C) delivered more than $46M in charity care in 2019. Across different practice areas and teams, several challenges were:
• The robust charity care program that was developed supports patients in need – but left them unreimbursed for care delivered
• Lack of uniformity across health system processes impeded SJ/C's ability to tap into copious financial aid programs
• Manual processes led to inefficient medical financial aid management and revenue leakage
Our team needed a standardized approach to financial aid that included the ability to track productivity. With Atlas, we are now firing on all cylinders, finding more aid opportunities for patients and measuring our progress.
Joseph Zehler, Director of Physician Revenue Cycle Operations
Solution
SJ/C chose Atlas to:
• Deliver an end-to-end, AI-powered patient assistance platform w/o patient advocacy services
• Embrace a digital automation approach to ensure all medical financial aid programs are evaluated effectively
• Predict optimal eligible coverage options based on historical EMR data and registration data which determines the right financial plan for each patient
Results
increase in financial aid for patients
patients enrolled in financial aid programs
St. Joseph's/Candler
Hospital leverages AI-powered technology to improve medical financial aid for its patients
Region: Southeast
Type: Non-profit
NPR: $651M
Locations: 121
Challenge
St. Joseph's/Candler (SJ/C) delivered more than $46M in charity care in 2019. Across different practice areas and teams, several challenges were:
• The robust charity care program that was developed supports patients in need – but left them unreimbursed for care delivered
• Lack of uniformity across health system processes impeded SJ/C's ability to tap into copious financial aid programs
• Manual processes led to inefficient medical financial aid management and revenue leakage
Our team needed a standardized approach to financial aid that included the ability to track productivity. With Atlas, we are now firing on all cylinders, finding more aid opportunities for patients and measuring our progress.
Joseph Zehler, Director of Physician Revenue Cycle Operations
Solution
SJ/C chose Atlas to:
• Deliver an end-to-end, AI-powered patient assistance platform w/o patient advocacy services
• Embrace a digital automation approach to ensure all medical financial aid programs are evaluated effectively
• Predict optimal eligible coverage options based on historical EMR data and registration data which determines the right financial plan for each patient
Results
increase in financial aid for patients
patients enrolled in financial aid programs
in financial aid support for patients annually
St. Joseph's/Candler
Hospital leverages AI-powered technology to improve medical financial aid for its patients
Given the consistent rise in healthcare costs, there is a need for better integration of financial advocacy into routine clinical practice to:
Region: Southeast
Type: Non-profit
NPR: $651M
Locations: 121
The impact of proactive review for patient financial assistance via Atlas Health for Sylvester Comprehensive Cancer Center's diverse population (58% Hispanic and 10% Black):
St. Joseph's/Candler (SJ/C) delivered more than $46M in charity care in 2019. Across different practice areas and teams, several challenges were:
• The robust charity care program that was developed supports patients in need – but left them unreimbursed for care delivered
• Lack of uniformity across health system processes impeded SJ/C's ability to tap into copious financial aid programs
• Manual processes led to inefficient medical financial aid management and revenue leakage